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Welcome to Acrok software support center! Customers' satisfaction is the best gift for us. We will try our best to provide you with the best video and audio software and services. We promise to our customers that we will deal with emails within 24 hours after receiving them. Please do not hesitate to contact us.


1. How long will I receive my keycode after the purchase?
Once your order has been validated, our system will automatically send the registration info to your e-mail instantly. If you did not receive it on time, perhaps it has been tagged as a spam or it's because of the delay of Internet of system glitches.

2. Retrieve the key code if you're encountering one of the following problems:
*** You already purchased the program, but didn't receive the key code.
*** The key code becomes invalid after you purchased the software.
*** The key code of the product you purchased is lost.

3. The way to register:
For Windows version: Click the drop down menu on the top right corner and choose "Register", enter your license code to register it.

For Mac version: Click the “Help” menu on the top of your Mac desktop and choose “Register”, enter your license code to register it.

If you get problems with Acrok products, please contact support@acrok.com, we will try our best to help you.

Users Reviews

Now I can take my camcorder video directly from its native format to MOV in seconds. Thanks, Acrok.
- Tomson

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